Voice communication continues to be a cornerstone of business interactions, even in an era dominated by digital messaging and automation. Customers still rely on voice calls for urgent support, complex problem resolution, and high-value transactions. However, traditional voice systems are no longer sufficient to meet modern expectations for speed,

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Customer expectations have changed dramatically in recent years. Businesses are expected to respond faster, remain available across channels, and deliver consistent service regardless of location or scale. Traditional call center setups, with their heavy infrastructure requirements and long deployment cycles, struggle to meet these demands. This ha

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